Privacy Policy

1. Company Information

This Privacy Policy is provided by Galcosmo, S.L., a company incorporated in Spain:

2. Introduction

Zen Republic Metrics Platform ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

3. Information We Collect

3.1 Personal Information

We may collect personal information that you voluntarily provide to us when:

• Registering for an account
• Using our services
• Contacting us for support
• Subscribing to our newsletter or communications

This information may include:

• Name and email address
• Company information
• Contact information
• Account credentials

3.2 Automatically Collected Information

When you visit our platform, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent
• Device information

3.3 Third-Party Platform Data

When you connect third-party services (such as WordPress or Facebook), we collect:

• Website analytics data
• Lead generation data from Facebook Instant Forms
• User interaction data
• Integration configuration settings

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your requests and transactions
• Send you technical notices and support messages
• Communicate with you about products, services, and promotional offers
• Improve our services and develop new features
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and infrastructure services
• Payment processing
• Email communications
• Analytics and monitoring

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process
• Protect our rights and property
• Investigate potential violations
• Ensure user safety

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication
• Regular backups and disaster recovery procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Account data: Retained while your account is active
• Analytics data: Retained according to your project settings
• Integration data: Retained until integration is deleted
• Support communications: Retained for 3 years

8. Your Rights (GDPR)

If you are located in the European Union, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us at info@zenrepublic.es.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential cookies: Required for service functionality
• Analytics cookies: Help us understand service usage
• Preference cookies: Remember your settings

10. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services:

• Google OAuth: For authentication (Google Privacy Policy applies)
• Facebook Platform: For lead generation integration (Facebook Privacy Policy applies)
• WordPress: For website analytics integration

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

12. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: